Privacy Policy

Customer Inspire (M) Sdn Bhd

This Privacy Policy sets out how Customer Inspire (M) Sdn Bhd collects, uses, processes, discloses, and protects personal data obtained through our website and related online services.

We are committed to ensuring that personal data is processed in accordance with the Personal Data Protection Act 2010 of Malaysia and applicable regulatory requirements. Appropriate administrative, technical, and organisational safeguards are implemented to protect personal data against unauthorised access, disclosure, alteration, or misuse.

By accessing our website, engaging our services, or submitting personal data through our online platforms, you acknowledge that you have read and understood this Privacy Policy.

Scope of Privacy Policy

This Privacy Policy applies to the following:

  • https://www.customerinspire.com.my
  • Any related websites, landing pages, or online platforms operated by Customer Inspire (M) Sdn Bhd
  • External data subjects who interact with us online and are not employees or contractors of Customer Inspire (M) Sdn Bhd

This Privacy Policy applies only to personal data collected through online interactions and does not apply to offline data collection unless explicitly stated.

Personal Data We Collect

Customer Inspire (M) Sdn Bhd adopts a data minimisation approach in the collection and processing of personal data. We collect personal data only where it is voluntarily provided by users through our website when submitting an enquiry.

When you submit an enquiry through our website, we may collect:

  • Name
  • Email address
  • Company (optional)

We do not collect additional categories of personal data beyond what is necessary for the purposes stated in this policy. In particular, we do not collect:

  • Identification numbers
  • Financial or banking information
  • Sensitive personal data
  • Physical or mailing addresses (unless explicitly provided within your message)

All personal data is collected with your knowledge and consent and is processed in accordance with the Personal Data Protection Act 2010 of Malaysia.

How We Use Personal Data

We use personal data only for purposes relating to your enquiry through our website, including:

  • Responding to your enquiries and requests
  • Communicating with you regarding your query
  • Providing information about our services relevant to your enquiry

Your personal data will not be used for purposes beyond those stated above without your consent.

Legal Basis for Processing Personal Data

We process personal data on the following legal bases:

  • Consent: when you voluntarily provide your personal data (for example, by submitting an enquiry)
  • Legitimate business interests: limited to responding to enquiries and communicating information relating to our services

You may withdraw your consent at any time by contacting us directly for enquiry-related data.

Disclosure of Personal Data

We do not sell, rent, or trade personal data. Personal data may be disclosed only in the following circumstances:

  • To appointed third-party service providers (such as email or website hosting providers) strictly for operating communications and responding to enquiries
  • Where required by applicable law, regulation, or legal process

All third-party service providers are contractually required to process personal data in accordance with our instructions and the Personal Data Protection Act 2010 of Malaysia.

Cross-Border Transfer of Personal Data

Personal data may be processed or stored on servers located outside Malaysia, where data protection laws may differ.

By submitting your personal data (for example, making an enquiry), you consent to the transfer of your personal data outside Malaysia. We take reasonable steps to ensure appropriate safeguards are in place to protect personal data in accordance with applicable data protection laws.

Retention and Disposal of Personal Data

Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected or until you withdraw consent or request deletion.

Personal data submitted through contact forms, email correspondence, or messaging platforms including WhatsApp will be retained only for the duration necessary to complete the requested services or enquiries.

When personal data is no longer required, it will be securely deleted or irreversibly anonymised unless retention is required under applicable laws or regulatory requirements.

Your Rights Under the Personal Data Protection Act 2010

Subject to the PDPA, you have the right to:

  • Request access to your personal data held by us
  • Request correction of personal data that is inaccurate, incomplete, misleading, or not up to date
  • Withdraw your consent to the processing of your personal data by providing written notice to us
  • Request that we cease or limit the processing of your personal data, including where such data is no longer necessary for the purpose for which it was collected

Requests to exercise these rights may be submitted in writing to privacy@customerinspire.com.my.

Contact Information

For privacy-related enquiries or requests, kindly contact us:

Company: Customer Inspire (M) Sdn Bhd
Email: privacy@customerinspire.com.my